Terms of Sale
1. Introduction
1.1 Scope: These terms and conditions govern the supply of products, services, and digital content through our website. Whether you order customised goods, non-customised goods, services, or digital content, these terms apply.
1.2 Importance: Please read these terms carefully before placing an order. They explain who we are, how we will provide products, how you and we may change or end the contract, and what to do if there is a problem.
2. Information About Us
2.1 Who We Are: Rewild at Heart Ltd is registered in England and Wales (company number 15801688).
2.2 Contacting Us: You can reach us at hello@rewildatheart.com.
2.3 How We Contact You: We will use the contact details provided in your order for any necessary communication.
2.4 "Writing": When we refer to "writing" or "written," this includes emails.
3. Our Contract with You
3.1 Placing Orders: By placing an order, you offer to purchase a product under these terms. All orders are subject to availability and price confirmation.
3.2 Order Acceptance: We will confirm acceptance of your order via email, forming a contract between us.
3.3 Order Issues: If we cannot accept your order, we will inform you and not charge you for the product.
3.4 Order Number: An order number will be provided for reference.
3.5 Production and Dispatch: We will notify you when your order is in production and again when it is dispatched.
3.6 Contract Basis: The contract is exclusively between you and us, governed by these terms.
3.7 International Sales: Orders outside the UK may incur import duties and taxes, for which you are responsible.
4. Our Products
4.1 Types of Goods: We offer customised goods (made to your specifications) and non-customised goods.
4.2 Product Variations: Images and packaging may vary slightly from those shown online.
5. Your Rights to Make Changes
If you wish to change your order, contact us promptly. We will inform you if the change is possible and any resulting cost or timing adjustments.
6. Our Rights to Make Changes
6.1 Minor Changes: We may make minor adjustments to comply with laws or for technical improvements.
6.2 Digital Content Updates: Digital content may be updated to match the description provided before purchase.
7. Using Your Photos, Images, and Designs
7.1 Licence Grant: By providing photos, images, or designs for customised goods, you grant us a licence to use them for fulfilling your order.
7.2 Your Warranty: You warrant that your provided content is original and does not infringe on third-party rights.
7.3 Compensation: You agree to compensate us for any losses resulting from breaches of the above warranty.
8. Providing the Products
8.1 Delivery Costs: Delivery costs are as displayed on our website.
8.2 Delivery Times: We aim to deliver goods as soon as possible. However, dispatch and delivery times are estimates.
8.3 Missed Deliveries: If no one is available to receive the delivery, follow the courier's instructions to rearrange or collect it.
8.4 Responsibility: You are responsible for the goods once they are delivered.
8.5 Ownership: You own the goods once we receive full payment.
9. Your Rights to End the Contract
9.1 When You Can End the Contract: Your rights depend on what you purchased and if there is a problem.
9.2 Ending for Our Fault: You can end the contract immediately for specific reasons like pricing errors or significant delays.
9.3 Changing Your Mind: For non-customised goods, you have 14 days to change your mind and get a refund.
9.4 Exclusions: Certain products (e.g., customised goods, digital downloads) cannot be returned if you change your mind.
10. How to End the Contract
10.1 Contact Us: Notify us by phone or email if you wish to end the contract.
10.2 Returning Products: If you've received products, you must return them to us. We will cover return costs if the product is faulty or mis-described.
11. Our Rights to End the Contract
11.1 Ending the Contract: We may end the contract if you break its terms, such as non-payment or providing incorrect information.
11.2 Compensation: If we end the contract due to your breach, we may deduct reasonable compensation from any refund.
12. If There Is a Problem
12.1 Contact Us: If you have any issues with the product, contact our customer service.
12.2 Legal Duty: We are required to supply products that conform to this contract.
13. Price and Payment
13.1 Product Price: The price is as indicated on our order pages and includes VAT.
13.2 Payment: Payment must be made before we dispatch the products.
14. Our Responsibility for Loss or Damage
14.1 Liability: We are responsible for foreseeable loss or damage caused by us. We are not liable for business losses.
14.2 Exclusions: We do not exclude or limit liability where it would be unlawful to do so.
15. Third Parties
15.1 Third-Party Agreements: We are not responsible for third-party agreements or content.
16. How We Use Your Personal Information
16.1 Privacy Policy: Your personal information is used according to our privacy policy.
17. Other Important Terms
17.1 Transfer: We may transfer our rights and obligations to another organisation.
17.2 Severability: If a court finds part of this contract illegal, the rest will continue in force.
17.3 Changes to Terms: We may change these terms, and you will be subject to the terms in force at the time of your order.
17.4 Governing Law: These terms are governed by English law, and you can bring legal proceedings in the English courts.
