Privacy Policy

Privacy Policy

At Rewild at Heart, we are committed to protecting the privacy of our customers, site visitors, and partners. This policy outlines how we collect, use, and safeguard your information.

Information We Collect

We collect your personal information when you:

  • Visit our websites and order products or services.
  • Create an account with us.
  • Sign up to receive promotional content, e.g., email newsletters, SMS offers, or offers by post.
  • Engage with us on social media.
  • Contact us with questions, feedback, requests, or complaints.
  • Enter prize draws or competitions.
  • Comment on or review our products and services.

The personal information we collect includes:

  • Personal Information: Names, email addresses, billing and delivery addresses, telephone numbers, mobile numbers, genders, ages, product selections and preferences, order numbers, billing information, payment details, IP addresses, comments/feedback/reviews, webpage usage, and social media profiles.
  • Interaction Details: Details of your interactions with us by phone, online, SMS, or using our apps, including comments, requests, complaints, purchases, items viewed or added to your basket, and web pages visited.
  • Legal Requirements: Copies of documents such as a passport or driver's licence to verify age or identity.

How We Use Your Information

We use personal data to:

  • Fulfil Orders: Process orders and payments, manage deliveries and returns, and provide order status updates.
  • Improve Services: Enhance our website, personalise your experience, and improve customer service.
  • Marketing: Send you promotional emails, newsletters, SMS messages, and special offers if you have opted in to receive them.
  • Rewards Programme: Administer our rewards programme and provide you with the benefits of being a member.
  • Legal Compliance: Comply with legal obligations, prevent fraud, and enforce our terms and conditions.

SMS Marketing

By providing your mobile number and opting in, you agree to receive SMS marketing messages from us. These messages may include promotions, updates, and other relevant information. You can opt out at any time by replying STOP to any SMS message you receive from us.

Sharing Your Information

We may share your personal information with:

  • Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, and marketing.
  • Legal Obligations: Authorities or legal entities if required by law or to protect our rights and property.

Third-Party Data Sharing

We do not share your SMS opt-in data or consent status with non-affiliated third parties for non-service-related purposes. Your opt-in data and consent status are used solely to deliver the services you have requested and to ensure compliance with applicable regulations.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance User Experience: Remember your preferences and improve your browsing experience.
  • Analyse Traffic: Understand how you use our website and identify areas for improvement.
  • Target Advertising: Deliver relevant ads based on your browsing behaviour.

You can control the use of cookies through your browser settings, but disabling them may affect the functionality of our website.

Your Rights

You have the right to:

  • Access Your Information: Request a copy of the personal information we hold about you.
  • Correct Your Information: Update or correct your personal information if it is inaccurate.
  • Delete Your Information: Request the deletion of your personal information, subject to certain legal obligations.
  • Opt-Out: Unsubscribe from our marketing communications at any time by clicking the unsubscribe link in the emails or contacting us directly. For SMS, reply STOP to any message.

Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Transactions take place over a secure encrypted connection, and our servers are protected with advanced security measures.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with the effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Rewild at Heart
hello@rewildatheart.com

Thank you for trusting Rewild at Heart with your personal information. We value your privacy and are committed to safeguarding your data while providing you with exceptional service.